# Order management system

> OMS: the system that decides, after the customer has clicked, where an order is fulfilled from (warehouse, store, supplier or marketplace), and manages what happens to it afterwards: splits, cancellations, collections and returns.

Source: https://barkingcat.ai/terms-of-trade/order-management-system/

## Terms of Trade · Edition 3: The technology proposal

Definition

OMS: the system that decides, after the customer has clicked, where an order is fulfilled from (warehouse, store, supplier or marketplace), and manages what happens to it afterwards: splits, cancellations, collections and returns. It is the layer that turns several stock pools into one promise to the customer.

Field note

An order management system is the piece of software that makes ship-from-store possible and the store manager’s bonus impossible.

Board question

How many orders a week need a person to touch them after checkout, and which incentive scheme was rewritten when we switched it on?

Applied through

[Channel Coherence](https://barkingcat.ai/the-cats-whiskers/channel-coherence/) in the Cat’s Whiskers, one customer experience rather than competing internal businesses; [Operational Excellence](https://barkingcat.ai/the-cats-whiskers/operational-excellence/) for the readiness beneath it.

Related terms
- [Omnichannel](https://barkingcat.ai/terms-of-trade/omnichannel/)
- [Weeks cover](https://barkingcat.ai/terms-of-trade/weeks-cover/)
- [Cost to serve](https://barkingcat.ai/terms-of-trade/cost-to-serve/)
- [PIM](https://barkingcat.ai/terms-of-trade/pim/)

## Contact

steve@barkingcat.ai

Barking Cat Advisory Limited. Registered in England and Wales, company number 17338003.