The chairman’s office

An operator at the desk, a chairman on the shelf

Steve Webster, founder of Barking Cat Advisory

Steve Webster, the operator at the desk.

Casper mid-declaration on the shelf above the ceramic houses

The chairman, mid-declaration.

Barking Cat is Steve Webster, a commercial operator running retail and ecommerce P&Ls since 1999: UK, EU, US and GCC markets, apparel and footwear, consumer electronics, homewares and publishing, from fast fashion to premium heritage brands, in start-up, founder-led, PE-backed and PLC ownership. He has run the build, not observed it, which matters in a market full of advice from people who have never traded a P&L through a bad quarter.

Barking Cat is a commerce advisory practice for retail and consumer businesses: strategy, proposition and the commercial operating model behind them. We help you drive the best performance from the investments you have already made, choose the next ones well, and navigate the industry noise. The work runs from reviewing what is already built, the platforms, the agencies, the roadmap and the spend, through the engagements that follow.

The chairman is Casper. He sits above the operation, declares loudly and often, and is compensated in freeze-dried chicken hearts, a rate he negotiated up from Dreamies and has never discounted since. The firm’s pricing policy is modelled on his example. He does not attend client meetings. He does, however, appear on this page, mid-declaration, because a practice named after an impossible cat should at least introduce you to the possible one.

Casper, the practice chairman, wide-eyed on the carpet

The chairman, listening for a bark.

The name


Expecting an institution to behave against its nature is expecting a cat that barks. Half a century after Milton Friedman coined the image, we still do the same to our businesses. We demand digital outcomes our operating model cannot produce by nature, then wonder why the investment never quite pays back. Our customers are no more obliging: they will not change how they buy to suit how we sell, a lesson the Eisenbergs put on the cover of a book twenty years ago. That is the diagnosis this practice is built on. Fix the nature and the outcomes follow; demand the bark and you will wait forever.

The guy you call when it’s not working